How-to

What to do at the airport: from the door to the plane

Check-in, security and the gate, step by step, for first-time flyers.

Before you leave home

Online check-in: Many airlines open it a day or two before departure, and it saves time at the airport.
Allow enough time: For an international flight the usual advice is to arrive at least 3 hours early.
Documents to hand: Keep your passport and ticket in a bag pocket that is easy to reach.

Check-in and baggage: Find your flight's desk on the board, drop your bag and keep the baggage tag.
Passport control: Stay off the phone in the queue and take your passport out of its cover in advance.
Security: Put your belt, watch and the contents of your pockets in a tray; take out liquids and electronics separately.
The gate: The gate number can change, so glance at the board from time to time. Boarding usually closes 15–20 minutes before departure.

Your seat: The seat number is on your boarding pass. Put hand luggage in the overhead locker or under the seat in front.
Take-off and landing: Fasten your seat belt, switch your phone to flight mode and follow the crew's instructions.
Blocked ears: Drink water, chew gum or yawn. Give a child a dummy or a drink.

Arrival card: Some countries ask you to fill one in on entry. Note down your hotel address beforehand.
Baggage reclaim: Find your flight's belt on the board. If your suitcase does not appear, go to the baggage desk before leaving the hall.
Getting into town: Take an official taxi or order one through an app, and agree the price first.